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National
vs. Regional Installation Companies
Through the years we have often heard about the challenges faced by using
national installation companies. Many of our clients have had prior experience in dealing with these groups and have come
to see that the benefits in using regional installers easily outweigh any perceived advantages of using national companies.
While it may initially seem that one phone call will save time, it often becomes apparent that quality is lacking, response
times are not being met, and reporting requirements are being ignored. The 'big guys' may say that systems are in place to
eliminate these issues, but the plain fact is that most times they don't really know who they are dispatching your valuable
work to. As long as they have a tech in their data base who filled out an online form, they're ready to dispatch. It's all
about volume - and your customers are the ones who may ultimately suffer.
With small regional companies like Pulsar
throughout the country, it's all about building a reputation and protecting it by making every one of our client's customer's
feel like the most important customer in the world.
We're not saying that all national service providers deliver
sub-par service. If you are happy with your 'one call dispatches it all' situation by all means, stick with it. But, if you
know what we're talking about because you are experiencing it first-hand, call us. We want to help, in our small corner of
the world.
For further information, please contact:
Kim Henshaw, Vice President,
Operations
Office: 609-820-3749
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